Retail Sale Terms & Ordering Information
OUT OF STOCK:
RETURNS / EXCHANGES:
TIME SALE: Items must be returned within 14 days of receiving it for UK buyers and within 30 days for overseas buyers.
ITEM CONDITION: Items must be in the same condition as when we sent them with all tags and packaging.
POSTING AN ORDER BACK: Buyers are responsible for paying the cost of posting items back to us and they must get proof of postage from the post office in case the items should go missing in the post. If an order should get lost in the post when it is being returned we cannot provide a refund or exchange without proof of postage.
EXCHANGES: If you would like to exchange an item please check before returning it that we have the item you want.
REFUNDS: If an item is returned for a refund we will refund the cost of the item(s) but not the postage cost, unless the item is being returned because it is faulty in which case we will refund the full amount including postage.
SALE ITEMS: - can only be returned for and exchanged for a different garment or if they are faulty.
Items are usually posted out on Tuesdays/Wednesday and Thursdays so please bear this in mind when making your order. If you have not recieved your order within 1 week please get in touch so we can look into the matter. If you need the order for a particular date please let us know so we can try to make sure we get it to you in time.
ABOVE ALL, IF YOU HAVE A PROBLEM PLEASE GET IN TOUCH, WE'LL BE MORE THAN HAPPY TO TRY AND SORT THINGS OUT